Jack Dorsey defended Twitter's moderation guidelines against attacks by Republicans and Democrats, urging lawmakers to instead focus on monitoring the algorithms that help moderate and recommend content.
The Senators pounded Mr. Dorsey about his decision to label false and misleading election-related tweets. The Republicans said they were biased against Conservatives, and the Democrats said they didn't go far enough to verify misinformation. Attending the hearing practically from what appeared to be a kitchen, Mr Dorsey opposed the debate with lawmakers.
As in a hearing three weeks ago, Mr Dorsey defended Twitter's flagging tactics, but admitted that in some cases the company had incorrectly flagged tweets that did not violate its policies. The task of moderation is incredibly challenging, argued Dorsey.
"We're facing something that feels impossible," said Dorsey. "We need to help improve the health of public conversation while ensuring that as many people as possible can participate."
He also continued to urge the Senators to focus on Section 230 reforms that would give the algorithms more control. According to Dorsey, algorithms should be a top priority for lawmakers, and users should be given the choice of turning them off or choosing alternatives.
§ 230 “has created so much quality and innovation. If we didn't have that protection when we started Twitter 14 years ago, we couldn't start, ”Dorsey said. "I think we need a line around the problem we are trying to solve."
By the middle of the hearing, Mr. Dorsey had asked a few more questions than Mark Zuckerberg, according to a New York Times review.
Mr. Dorsey received special scrutiny from Senator Dianne Feinstein, Democrat of California and Senator Ted Cruz, Republican of Texas. Ms. Feinstein argued that Twitter should have acted more directly on President Trump's tweets making unsubstantiated allegations of election fraud, while Mr. Cruz insisted that Twitter be overrun in its moderation.