Sony, the company that owns and operates PlayStation, announced late Thursday that it is offering refunds to people who have purchased Cyberpunk 2077 and removing a highly anticipated video game from its online store after a week of negative reviews and criticism from users going to be his poor performance.
In a statement on the PlayStation website, Sony said that users who purchased the game through the PlayStation Store would be offered full refunds. Cyberpunk 2077, according to the company, will also be removed from business until further notice.
CD Projekt Red, the Warsaw-based developer of the game, said Friday that Sony's decision to temporarily stop selling the game was made after a discussion with the company.
"All digital and physical copies of the game purchased will continue to be supported and updated as we continue to improve your experience," said CD Projekt Red, adding that Cyberpunk 2077 will be brought back to the PlayStation Store.
Sony didn't immediately return a request for comment on Friday.
PlayStation's attempt to halt the spread of Cyberpunk 2077, an RPG set in a dystopian, crime-ridden metropolis that has long been hyped as the game of the decade, came a week after the game was released and days of complaints from Users noticed about its glitches and poor graphics on some platforms.
On Monday, CD Projekt Red apologized for not showing the game, which retails for $ 59.99 and ran on base models of last generation consoles prior to its release, leaving gamers unable to make informed purchase decisions hold true.
"We should have been more careful that it works better on PlayStation 4 and Xbox One," said the company. Gamers have reported fewer gameplay issues on other platforms, including the latest generation of consoles, the PlayStation 5 and Xbox Series X, which were released last month but are still hard to find.
CD Projekt Red, which announced eight million pre-orders for the game, promised to fix the bugs and crashes that gamers were complaining about, and said major patches would arrive in January and February.
"Together, these should fix the major issues players are facing on last-generation consoles," the company said, adding that customers could also request refunds.
"We'd love if you gave us a chance. However, if you're not happy with the game on your console and don't want to wait for updates, you can refund your copy," the company said.